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Customer Interaction Services

Having top-notch Customer Interaction Services (CIS) is an absolute priority for any business as having loyal satisfied customers is the key to success. The problem is that keeping the “social-media” generation of customers satisfied is harder than ever before; they expect 24/7 omnichannel interaction on demand are more than happy to voice their grievances to the whole world if they don’t receive it. In this way businesses realise that they are at the mercy of their customers, and that their brand’s reputation can be potentially destroyed at a moment’s notice. It is for this reason that many top companies have decided to outsource customer care. Although the induced cost savings are attractive, customer care is outsourced primarily to leave this crucial task in the hands of experts. Here at 1Source, we have the right blend of specialised resources, analytics, automation technologies and seasoned experts to cover all aspects of customer interaction for your business, including:
  • Call-centre/customer contact
  • Call-centre optimisation
  • Customer acquisition
  • Customer service
  • Remote customer monitoring
  • Customer retention
  • Collections
  • Cold-calling (inbound/outbound)
  • Technical and product support
  • Sales and support (up-sell or cross-sell)
  • Multilingual support
  • Workforce management
  • CRM analytics
  • Digital content management
  • Website assistance
  • Loyalty program management
  • Quality as a service
We offer end-to-end services in different languages across multiple industries and via multiple channels of service:
  • Voice (inbound/outbound)
  • Mobile
  • SMS
  • Chat
  • Website
  • E-mail
  • White-mail
  • Fax
  • Social
  • Virtual Assistant
  • IVR
So what are you waiting for? Contact 1Source so we can look after all your CIS needs.